This Privacy Policy describes how Floorline (“we,” “us”) handles information when you visit https://floorline.shop/, purchase the Shop Floor SOP Pack, or contact us. We aim to collect only what we need to sell and deliver a digital product and to respond to support requests.
1. Who we are
Floorline is the seller of the Shop Floor SOP Pack and related digital downloads. Contact: floorline.solutions@gmail.com.
2. Information we collect
Depending on how you interact with us, we may collect:
- Purchase information — name, email address, billing details, and order metadata processed by our payment provider (currently Lemon Squeezy).
- Support communications — content you send when you email us (for example refund requests or download help).
- Technical / site data — standard server or hosting logs (IP address, browser type, pages requested, timestamps) and any analytics we enable in the future.
We do not ask for Social Security numbers or similar sensitive government identifiers to buy this product.
3. How we use information
We use information to:
- Process orders and deliver digital downloads
- Provide customer support and handle refunds under our 7-day guarantee
- Improve the site and product pages
- Comply with legal and tax obligations
- Prevent fraud or abuse
We do not sell your personal information.
4. Payment processing
Checkout and payment are handled by Lemon Squeezy (or another processor we designate). Payment card data is collected and processed by the payment provider under their own privacy policy. Floorline does not store full card numbers on our systems.
5. Sharing
We share information only as needed with:
- Payment and e-commerce providers (e.g., Lemon Squeezy)
- Hosting or email infrastructure that operates the site or delivers messages
- Authorities when required by law
Service providers are expected to use data only to perform services for us.
6. Cookies and analytics
The marketing site may use essential cookies or similar technologies required for basic operation. If we add analytics or marketing cookies, we will update this policy. Third-party checkout pages may set their own cookies subject to those providers’ policies.
7. Data retention
We retain order and support records as long as needed for delivery, refunds, accounting, and legal compliance, then delete or anonymize when no longer required.
8. Security
We take reasonable administrative and technical measures to protect information. No method of transmission or storage is 100% secure; please use a strong unique password for any accounts you maintain with payment providers.
9. Children’s privacy
Our products are intended for business and adult purchasers. We do not knowingly collect personal information from children under 13 (or the applicable age in your jurisdiction).
10. Your choices
You may email floorline.solutions@gmail.com to request access, correction, or deletion of personal information we hold about you, subject to legal retention needs (for example completed orders). Depending on where you live, you may have additional rights under applicable privacy laws.
11. International visitors
We operate in the United States. If you access the site from elsewhere, your information may be processed in the U.S. or other locations where our providers operate.
12. Changes
We may update this Privacy Policy periodically. The “Last updated” date will change when we do. Material changes will be reflected on this page.
13. Contact
Privacy questions: floorline.solutions@gmail.com · https://floorline.shop/